Registered Business Address:
Abhinaba Das
RK Mission, Asansol
Paschim Bardhaman, West Bengal
India - 713305
This policy outlines the terms under which refunds and cancellations are processed for payments made through this portal. By making a payment, you acknowledge and agree to the terms stated below.
1. Refund Eligibility
Refunds may be issued under the following circumstances:
Duplicate payment made for the same service or invoice.
Payment made in error (e.g., wrong amount entered).
Service not delivered as agreed upon in the project scope.
Technical error resulting in incorrect charge.
2. Refund Processing Timeline
Refund Processing Guarantee
Refunds will be processed and credited to the original payment method within 5-7 business days. Cancellations are allowed within 1-2 business days of order placement.
Refund Timeline
Day 1
Refund request submitted and acknowledged.
Day 1-2
Request reviewed and approved (if eligible). Cancellations allowed within this window.
Day 2-5
Refund initiated through the original payment processor (Razorpay).
Day 5-7
Amount credited to your original payment method.
3. Refund Amount
Scenario
Refund Type
Notes
Duplicate payment
Full Refund
100% of duplicate amount
Wrong amount paid
Full Refund
Difference refunded after verification
Service not delivered
Full Refund
If work has not commenced
Partial work completed
Partial Refund
Proportional to uncompleted work
Work fully delivered
Non-Refundable
After client acceptance of deliverables
Refund amounts are net of any applicable payment processor fees (Razorpay transaction fees).
4. Cancellation Policy
Cancellation Window
Cancellations are allowed within 1-2 business days of order placement. After this window, cancellations are subject to the work already completed and may result in a partial refund only.
To cancel a payment or service engagement, create a support ticket via the portal's HELP section.
Include your transaction ID and reason for cancellation.
Cancellation requests submitted within the 1-2 business day window will be processed promptly.
After the cancellation window, only partial refunds may be available based on work completed.
5. How to Request a Refund
Sign in to the payment portal using your Google account.
Navigate to the HELP section and create a new support ticket.
Select "Refund Request" as the issue type.
Provide your transaction ID, payment amount, and reason for the refund.
Attach any relevant screenshots or documentation.
Submit the ticket and await confirmation (typically within 24 hours).
6. Non-Refundable Items
The following are not eligible for refunds:
Services that have been fully delivered and accepted by the client.
Consultation fees for completed sessions.
Payments where the refund request is made more than 30 days after the transaction.
Escalate your support ticket with additional evidence or context.
Request a review by providing a detailed explanation of your concern.
The Service Provider will review the dispute and respond within 5 business days.
8. Razorpay-Specific Refund Terms
Razorpay refunds are processed in the original transaction currency.
Exchange rate fluctuations between the payment date and refund date are not covered.
Razorpay's own refund processing timelines may apply in addition to our 5-7 business day window.
9. Contact
For refund or cancellation requests, or any questions about this policy, please visit our Contact Us page or create a support ticket through the portal.